Luxury Boarding
Frequently asked questions
The only thing you need to bring is food. Otherwise it is $2 per meal for our CCC provided food. You are more than welcome to bring a bed, blanket, or toys, and if your pup is a bit of a nervous nellie, bringing items from home is highly encouraged.
Our check out time is from 7am-12pm. If you need to check out after noon, it is there will be a $13 daycare fee. We also have after-hours check out available, which is an additional $25 fee. Preferred check in is from 12pm-close. If you need to check in before 12pm please call us to set up a time at 806-352-6086
Yes, this will be scheduled for the morning of the last day of their stay. Grooming is available Tuesday through Saturday, and baths are available all week. We will send you a text as soon as they are done with their spa day, so you can pick up your clean pup. There is no additional $13 fee if checkout is after noon.
Yes, we have 24/7 staff available for your convenience. Inform the receptionist that you would like to check in early/late and they will provide an after-hours number for you to call when you check in/out. This constitutes a $25 after hours fee.
We will get instructions from you at check in, we do not charge extra to give medication. If you have multiple medications it is always helpful to provide written instructions to ensure the directions are communicated efficiently.
Yes. You may board up to three pups in one suite. There are weight restrictions on the suites to ensure your dogs have plenty of space for chill time. There is a discount for boarding multiple dogs in one suite.
Yes, there is an intact fee of $5 per day, per intact dog.
Bordetella, DHLPP (Distemper-Parvo), and Rabies.
We seek veterinary care and notify you as soon as possible. Pup parents pay a $1 per day, per dog, wellness fee. This fee goes towards our medical insurance provided by Animal Bailey. This will cover some medical expenses related to your pup’s stay. If you notice any injuries after their stay, please notify us within 14 days.
This does not cover pre-existing conditions or Canine Cough.
Yes, even if your pup is not in a VIP suite you can still access the play yard cameras to watch your pup play! You are more than welcome to give us a call to ask what time your pup's group goes out so you can watch accordingly.
Canine cough, also known as Kennel cough, is a highly contagious respiratory infection. Dogs commonly contract Canine cough in places where large groups of dogs often gather; dog parks, boarding and daycare facilities, grooming facilities etc.
Dogs can spread canine cough through airborne droplets, direct contact such as sharing toys, booping noses, or through contaminated surfaces such as water or food bowls. Canine Cough is highly treatable in most dogs but can be more severe in puppies less than 6 months of age or immunocompromised dogs.
*3-10 day Incubation period
Strong cough, often with a “honking sound” is the most recognizable symptom.
Runny nose
Sneezing
Lethargy
Loss of appetite
Low fever
Yes, although most cases of canine cough are caused by bordetella, some are caused by other agents and can be bacterial or viral. The bordetella vaccine can be compared to the common flu shot, it covers a common strain but not all strains.
Typically mild canine cough is treated by a week or two of rest, but a veterinarian may prescribe antibiotics to prevent a secondary infection as well as cough medicine to ease the symptoms.
We have sanitation procedures and equipment to help prevent the spread of Canine cough, however, these measures do not exempt the risk or spread of Canine Cough. In our facility we use a commercial-strength UV system that kills 99.9% of germs floating in the air. We conduct daily deep-cleaning of all accommodations, daily sanitizing of yards, play equipment, toys, fences, and bowls. We require up to date vaccinations, and will not allow dogs to stay at the facility without documentation.
No. Just as you wouldn’t expect your child’s school to pay for their contraction of a virus or cold from being exposed to a large group of people, we do not pay for your dog’s treatment. It is a risk when a large group of dogs gather in one place- much like children or adults congregating and contracting a cold or the flu.
It’s important to note that only a veterinarian can diagnose Canine Cough. However, if a dog is experiencing symptoms we will contact the owner for early pickup, and in the meantime will quarantine the pup in order to keep the virus isolated and protect the other pups in our care.
Doggy Daycare
Frequently asked questions
Doggy daycare is precisely what it sounds like, daycare for dogs! We take care of your pup while you run errands, go to work, whatever it may be. This is great for your pup's physical and mental health, as pups who are left at home too often tend to sleep more and can become depressed. Daycare allows you to do what you need to do, and gives your pup the exercise and mental enrichment they require to be happy and healthy. It is critical to socialize your pup at a young age, and this is one of the safest ways to do so.
If your pup is not dog friendly they will spend one on one time with a play supervisor. They can play fetch, tug-of-war or whatever your pup likes to do to get some exercise.
If your pup is working on their social skills, we will conduct an evaluation to determine where they are in terms of how comfortable they are around other dogs and proceed from there.
We have multiple play groups based on size and energy level. These groups are put on a rotation and let out in order. Depending on the amount of groups there are, the average time in between let-outs is around 2 hours.
Anytime during business hours, after-hour pickup is available for a $25 fee. You may also drop off before we open, any after-hours pick up will require you to get the after-hours phone number from our receptionist so that you may call when you arrive and a staff member will let you in.
